🎫 Free n8n Workflow
Free Support Ticket Automation Workflow
Resolve tickets faster with intelligent automation. This workflow automatically triages incoming support tickets, routes them to the right team, suggests responses using AI, and tracks SLA compliance.
What This Workflow Does
Everything included in this n8n automation template:
- Automatic ticket ingestion from Zendesk, Freshdesk, Intercom, or email
- AI-powered categorization and priority assignment based on content
- Intelligent routing to specialized teams based on issue type
- AI-generated response suggestions for common issues
- SLA tracking with escalation alerts before breaches
- Customer sentiment analysis to flag urgent or frustrated tickets
Frequently Asked Questions
Which helpdesk platforms does this integrate with?
The workflow integrates with Zendesk, Freshdesk, Intercom, Help Scout, Linear, and most helpdesk platforms with API access. It can also process tickets submitted via email or web forms if you're not using dedicated helpdesk software.
How does the AI categorization work?
The AI analyzes ticket content to identify the issue type (billing, technical, feature request, etc.) and assigns priority based on urgency indicators, customer tier, and sentiment. You define the categories and routing rules; the AI handles classification.
Can it actually respond to tickets automatically?
The workflow can generate response suggestions that agents review before sending, or automatically send responses for simple, well-defined issues (like password resets or order status inquiries). You control which scenarios get auto-responses versus human review.
How does SLA tracking work?
You define SLA targets by priority level and ticket type. The workflow monitors response and resolution times, sending alerts before SLA breaches occur. Escalation rules route at-risk tickets to supervisors or on-call staff automatically.
Does this replace our helpdesk software?
No. This workflow enhances your existing helpdesk by adding intelligent automation on top. Tickets stay in your current system—the workflow handles triage, routing, and tracking. Think of it as an AI-powered layer that makes your team more efficient.
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